I make it easy to return or exchange your order

Do you want to return or exchange your order? No problem -  I would like to take care of your concerns.


How to return your order

  1. If you want to return your order, please inform me using the contact form or via email to info[at]denkefair.de.
  2. In the case of small items like wallets please return your order via postal mail. Larger products like gymbags should be returned as insured shipping in the original packaging. Shipping costs for the return shipment will be generally at your cost. Please return your order to the following address:


Alice Bucksteeg

Mittelstr. 23
47623 Kevelaer



Refund of your order

Please allow approximately 10 working days to process your refund. In the case of payment via bank transfer, please send me your bank details (IBAN and BIC). In the case of payment via PayPal the purchase amount will be refunded in your PayPal account.


Exchange of your order

In the case you want to exchange your order please follow the process for the return of your order. To receive the desired alternative product please submit your order via the denkefair-onlineshop.